IMPORTANT INFORMATION

One-Way rate quotations are NOT GUARANTEED until a cash deposit or VALID credit card is used to confirm a reservation.

One-way reservations are NOT GUARANTEED to be at this LOCATION. U-Haul Traffic Office will contact you the day before with pick-up time and location. The Traffic Office number for British Columbia is 1-800-663-0800.

U-Haul reserves the right to SUBSTITUTE EQUIPMENT of equal or greater size at no additional charge.

RESERVATIONS CANCELLED the within 24 hours of pick-up time may be subject to a $50 cancellation fee.

RENTAL REQUIREMENTS
Valid B.C. driver’s license, current address, and a valid credit card OR valid driver’s license, TWO other pieces of ID, one with a current address, and some form of Meaningful Assurance.

IDENTIFICATION:
Must be produced at time of rental. Information given over the phone REQUIRES VERIFICATION.

PAYMENT BY CHEQUE
Cheques CANNOT be accepted for any U-Haul transactions EXCEPT Social Assistance cheques approved in advance of rental.

RENTAL DEPOSIT & PAYMENT
All local truck rentals require a minimum $300 CASH DEPOSIT or credit card authorization for estimated charges. One-Way rentals require payment of charges (plus deposit without a valid credit card) at time of rental.

INSURANCE
Optional vehicle damage waiver and contents insurance is available for U-Haul trucks and trailers (Safemove). Damage protection for car carriers (Safetow) is only valid for the ONE VEHICLE listed on the contract.

WINTER DRIVING
U-Haul does not provide chains for winter driving. Most trucks come with M+S rated tires. Some mountain passes require winter tires or chains, and it is the customer's responsibility to provide chains if necessary. 

TRAILER RENTAL REQUIREMENTS

It is the CUSTOMER’S RESPONSIBILITY to provide the following before renting any trailer:

Proper rated hitch
Correct rated and size ball (1 7/8" or 2”)
Fully operational 4-pin wiring harness for trailer lighting 
                     
One-way trailer rentals MAY REQUIRE THE PURCHASE OF AN ADAPTER to suit the wiring system of your vehicle.

Staff may not be available to assist hook-ups. It is the customer's responsibility to ENSURE THAT THE HITCH AND SAFETY CHAINS ARE FASTENED SECURELY AND CORRECTLY.

CAR CARRIERS may only be used to tow cars on U-Haul's list of acceptable vehicles.

TOW DOLLIES attached to a BC plated vehicle require a PERMIT from ICBC before taking the equipment on the road.

PLEASE NOTE: U-Haul does not allow the rental of any trailer behind a Ford Explorer of any year or model (including pickup).

TOWING OTHER TRAILERS BEHIND U-HAUL TRUCKS

U-Haul does not provide brake controllers for electric brake systems. All trailers towed behind a U-Haul truck must either not require brakes, have mechanical surge brakes, or customer must provide their own brake controller and wiring adapter or a wireless brake controller . Customer is required to investigate and meet all local towing laws in every jurisdiction they will be travelling through.

Most U-Haul trucks have a 2" ball rated for 7500 lbs and an extra 3/4" hole for a 1 7/8" ball (to be provided by customer if required). 10' trucks have only a 2" ball rated for 6000 lbs.

Some 14' trucks have an extra 1" hole for a 2 5/16" ball (to be provided by customer if required) and a hitch rated at 10,000 lbs. The newest 14' & 17' trucks have an extra 2" square receiver for standard hitch equipment (to be provided by customer if required). A special request can be made for these trucks but U-Haul cannot guarantee availability in your area.